Cancellation policy

Health

It is your responsibility to inform us of any health issues and to always practice with care. We accept no liability for any loss, damage, injury or illness obtained during your retreat, training, workshop or any other class sessions with us, or for travel costs to or from the venue. We require that you have travel insurance and health insurance.
Note: if you are going through a medical treatment, or have done so recently, or if you are on medications prescribed for mental health issues, you must provide a Doctor’s certificate confirming your ability to travel and take part in the retreat/training/session. If this is the case, contact us prior to arranging a certificate and we will see what is required for you. Please note that you must inform us before you pay the deposit. If you do not, we remain the right to cancel your booking and the deposit will be returned to your account. We are sorry if this sounds harsh but we insist: health issues should not be ignored.

Covid-19

We take your health and wellbeing seriously and we want to make sure we do everything we can to make the retreat a safe and welcoming space. As part of this, our protocol is: 
– We’ll provide an optional self test upon arrival. 
– If you develop symptoms during the retreat you may be asked to take a test.
– If either test is positive or if you test positive before travelling to Ibiza, it won’t be possible for you to attend the retreat and we won’t be able to give you a full refund. We will refund the price of the retreat minus our fixed costs PLUS we will give you a future retreat space at cost price. 

Travel Insurance & Flights

It is required that you purchase travel insurance and we recommend book flights that are refundable or can be transferred. 

Cancellation by client

1 – 7 MAY 2023 RETREAT

– Cancellations ON OR BEFORE 31 January 2023
100% refund, minus the deposit £300
You can use the deposit for other retreats/trainings/workshops with us.

– Cancellations ON OR AFTER 1 February 2023
0% refund will be given
The deposit can’t be used for other retreats/trainings/workshops with us.

The deposit is non-refundable (even with a doctor’s certificate) – but if you have to cancel your plans: no worries: if you inform us by 31 January 2023 at the latest, you can use the deposit for other retreats/trainings workshops with us or transfer it to a friend. 

21 – 27 SEPTEMBER 2023 RETREAT

Cancellations ON OR BEFORE 31 May 2023
100% refund, minus the deposit.
You can use the deposit for other training/retreats/workshops with us.

Cancellations ON OR AFTER 1 June 2023
0% refund will be given, and the deposit can’t be used for other retreats.

The deposit is non-refundable (even with a doctor’s certificate) – but if you have to cancel your plans: no worries: if you inform us by 31 May 2023 at the latest, you can use the deposit for other retreats/trainings workshops with us or transfer it to a friend. 

If the retreat is cancelled by the organiser

If the advertised teacher is unable to attend for any reason we will provide an alternative and equally well-qualified teacher.

If we do need to cancel a trip or training for our OWN reasons, we will refund to you all deposits and payments.
We cannot however, no matter the reason for cancellation, compensate you for airfare, hotel bookings or other travel expenses.

In the unlikely event that the retreat or event is cancelled due to circumstances we can’t control, force majeure, weather, natural disaster, lockdown or political upheaval, we cannot guarantee a full refund but we’ll do our very best. For retreats, this is dependent on receiving a refund from the venue/tour operator we work with. Part of your payment goes to the retreat centre and part of your payment comes to us – and we can’t guarantee that the retreat centre will repay you but we promise that we’ll refund you 100 % of our portion. 

Please contact us if you’d like any clarification.